I’m at a stage in my life where my days revolve around nap times, nursery rhymes and constantly picking things up.
A couple of hours to get some work done is quite the luxury and something that depends entirely on calling in favours and Grandma’s schedule.
When I took over CPS in my late 20’s, I knew that kids were on the horizon so I purposefully designed my business to not be needed in the day to day operation. Instead, I rely on two amazing women, Kerrin and Sue, who operate as if it was their own.
With total trust in my team, I personally love that they both take ownership and make most decisions on my behalf. To have a team that operates at this level doesn’t come easy. Instead of being a boss or employer, I’m a team mate. My focus is what I can do for them rather than what they can do for me.
When Kerrin (KG) started with me, she asked for my permission to take a few days off. My response was simply, “there will never be a time when I say you cannot have time off. I do not want to know what time you start or finish (unless you’re working too many hours) nor do you need to report to me what you do each day. I employed you because I trust you and your decision making”.
Micromanaging only increases the workload and defeats the purpose of hiring someone to lessen the load. Trust your team and the time they would usually spend reporting to you, can be used instead to improve productivity.
A defining moment for me was when I knew Kerrin was under the pump. She had an important deadline to meet and she sent me a Voxer a few hours before the deadline to say, “sorry I missed you, I decided to have a long lunch to clear my head” and just hearing this made me feel so proud. I designed a place of employment where my team were empowered to live on their own terms.
We’re all humans. We all have our own lives filled with people we love, doing things that make us happy and working in between. We spend so much time at work, so leaders, why not create an environment where your team are empowered, trusted and appreciated? Where your team are actually treated with the same boundaries as the owner and feel valued as humans as opposed to an employee.
Your team are your most important business asset. Treat them team as you would like to be treated.
And, if you’re wondering, KG absolutely delivered on the deadline and nailed it (as always).